Social media engagement tools and a unified inbox in one place
Iconosquare's social media engagement tools and unified inbox bring every comment, mention, and DM into one place. Reply faster across every network you manage, moderate efficiently, and turn followers into loyal fans without the constant tab-switching.
Streamline social interactions
Track comments, mentions, and DMs across your social platforms.
Moderate comments
Organize, filter, and respond to audience interactions quickly.
Reply with saved replies
Reuse approved templates to answer comments and DMs faster.
Analyze engagement insights
Optimize strategies with performance data and competitor tracking.
Leverage analytics to uncover trending topics, high-engagement content, and your top-performing posts. Track key metrics such as total engagement, engagement rate, interactions, and more after scheduling your content. Determine the best times to post for maximum impact. Use social listening tools to gain insights into your competitors and relevant hashtags as well.
All your social interactions in one place
Monitor all your social interactions from Instagram, TikTok, Facebook, and LinkedIn in one place. No more switching between accounts! Enhance customer engagement and satisfaction, as well as brand loyalty and experience. Ensure that every comment, mention, and direct message is handled promptly and efficiently.
Manage your social media comments
Easily moderate comments across platforms. Group your social profiles (by network, location, etc.) to consolidate all your comments. Identify comments that require a response, mark them as read or unread, or delete any unwanted ones.
“Iconosquare is a great tool to manage social networks! I can schedule publications without any problem [...] and it also offers the ability to manage your own comments.”
Retrieve your mentions
Engage with your audience on social media and turn potential issues into opportunities for connection. Quickly identify mentions, where you've been tagged on Instagram, whether in a comment, caption, or tag! Respond promptly and translate if necessary.
Centralize your direct messages
Reply to DMs on Instagram and Facebook from the same inbox you use for comments and mentions, and never miss a message again. Speed up every reply with saved replies: reusable templates for your frequent questions and approved brand wording, so your team answers faster, stays consistent, and spends less time retyping.
“Iconosquare offers our customers the opportunity to schedule posts and stories, monitor comments and mentions and thus facilitate community management.”
Stay on top of social media interactions
Feeling the sentiment of your community is one thing; adjusting your strategy accordingly is another. Make informed decisions with your social media team using powerful analytics and presentation-ready exports.
Simplify your giveaways
Select a winner from your Instagram contest entries in just a few clicks with our integrated Giveaway Picker. Let our tool randomly choose a winner in your comments, ensuring a fair and exciting selection process every time!
Frequently Asked Questions
What is a social media engagement tool?
How do I reply to a comment?
How to delete a comment?
What are saved replies?
Saved replies are reusable response templates you create once and reuse whenever you reply to comments and DMs in the Iconosquare Conversations inbox. They’re ideal for frequently asked questions, approved brand wording, and any response your team sends often, so you spend less time retyping and more time on real conversations.
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